MEET OUR TEAM
Margaret Townsend
Approach
Margaret’s coaching approach is both challenging and supportive. She brings wisdom, maturity and compassion to bringing the best out of her clients. Her approach is holistic and enables executives to find energy, passion, and balance and to be at their best.
Development programmes and coaching
Margaret has decades of experience leading talent development programmes in Europe, USA, Asia and South Africa. She also delivers Leadership Development and Coaching at the most senior level.
Clients
- Margaret currently designs and leads development programmes for Phillip Morris International and Lyondell Bassell
- Margaret was lead designer and consultant for the Talent Program for High-Potential Women for BP in Europe, Asia, and the US for 10 years. The programme is recognized as global best practice.
- Leadership Development for Unilever, Shell, Accenture and BNP Paribas
- Coaching at BP, EY, Pepsico, Merck, and Rand Merchant Bank.
Professional experience
- Margaret started her career as Systems Engineer and Account Manager with IBM South Africa and UK.
- Speaker at the Institute of Directors, the Black Management Forum, and the Business Women’s Association.
Qualifications
- Master’s Degree in Organisational Consulting from Ashridge Business School, UK
- BA in Psychology from the University of Cape Town (with Distinction).
Zeldi Hall
Approach
Zeldi partners with leaders to deepen awareness, broaden their leadership options, and navigate complexity with clarity and intention. In a thoughtful and trusting space, clients pause, reflect, and engage more consciously with challenges.
Her work is both compassionate and challenging, helping clients grow leadership maturity and respond effectively within complex systems.
Professional Experience
Zeldi is an international leadership and executive coach with over 18 years of experience working with leaders across multinational organisations. She has accumulated more than 7,000 hours of coaching with leaders from emerging levels through to senior executives.
She supports leaders and teams to strengthen leadership capability and build cultures of trust and accountability.
Areas of Focus
- Leadership development, leadership maturity and transformational coaching
- Supporting leaders to navigate complexity within organisational systems
- Enneagram-informed development with individuals and teams
- Team development, strengthening trust and collaboration
- Supporting individuals and teams through organisational change
Clients
Philip Morris International, Marsh, Roche, 2U, LyondellBasell and Radisson Hotels
Education & Qualifications
- Professional Certified Coach (PCC), International Coach Federation (ICF)
- Accredited Team and Individual Enneagram Practitioner, Integrative9
- Advanced Certified Neuroscience Coach, Neurozone
- Diploma in Coaching, The Coaching Centre, accredited with Middlesex University, UK
- B.Com (Hons) in Communication Management
Dr Dumi Magadlela
Approach
Dumi has an outstanding ability to connect with people at all levels of the organization and creates a safe space for individual and team growth and breakthrough. He works towards rehumanizing organizations by supporting authentic human connections. Dumi designs and delivers leadership coaching, team coaching, and organisational culture interventions for clients including China, India, Japan and Africa.
Development programmes and coaching
- Dumi lectures at University of Stellenbosch business school on the MPhil in Management Coaching.
- Visiting Professor at Hitotsubashi University’s Institute for Innovation Research in Tokyo, Japan
- Chairperson of the International Coaching Federation Global Board of Directors (2023).
- Faculty at the Global Team Coaching Institute, where he designs and facilitates team coaching training at Foundational, Practitioner and Senior Practitioner levels.
Coaching qualifications
- Accredited Senior Team Coach: European Coaching and Mentoring Council
- Professional Certified Coach, ICF accredited
- Master Certified Coach (African Board for Coaching, Consulting and Coaching Psychology)
Academic qualifications
- PhD in Development Sociology, Wageningen University & Research, Netherlands
- Masters in Sociology and Social Anthropology
Ron Hyams
Approach
Ron has decades of coaching experience having trained with Alexander Corporation in the UK, described by the Economist Intelligence Unit as “market leaders in coaching”. He creates an invaluable listening space that facilitates clarity of thought and insight and drives to action. His coaching clients range from young high potential to senior leaders.
Development programmes and coaching
Ron has coached, developed and facilitated leadership programmes at major banks, pharmaceutical, legal and engineering companies.
Clients
- Absa, Barclays, BP, PWC, Shell, Toyota, Unilever, Vitality, Woolworths
Professional experience
- As a young entrepreneur Ron was MD of an exhibition company that launched ground breaking exhibitions featured on Channel 4 News and short listed for the Guinness Book of World Records.
- Ron’s writing features in Business Day, The Director, The Sunday Times and he is author of How to Get the Job You Want published by Knowledge Resources
- He is a speaker at the Institute of Directors and the UCT Graduate School of Business Distinguished Speaker Programme
Qualifications
- Masters Degrees from Ashridge Business School, UK and Cambridge University
- Enneagram and Myers Briggs qualified practitioner
Melissa Whiting
Melissa is a certified professional coach, and a workshop facilitator with 25 years senior corporate leadership experience.
Approach
Melissa’s coaching style is holistic and focused on facilitating self-awareness, self-acceptance, growth, expansion, and fulfillment of both professional and personal aspirations. She helps people own their unique strengths and innate worthiness, to become braver leaders who make a positive impact.
Professional Experience
As senior VP for Philip Morris International, Melissa partnered with HR teams to design inclusive recruitment, performance management, leadership development policy, and programs to better manage diverse teams.
Melissa coaches and mentors on career clarity, navigating work relationships and politics, working through self-doubt and limiting beliefs, and cultivating self-trust, and confidence.
Melissa is an engaging speaker – giving keynote presentations and panel appearances, including W20 Argentina 2018, ICON Global Inclusion Summit, Zurich 2019, Marie Claire Power Trip, Greece 2019.
In her early career Melissa worked as a corporate lawyer, leading in-house legal teams in Australia, Asia and Eastern Europe.
Qualifications
- Certified Professional Co-active Coach with Coaches Training Institute
- Resilience @ Work coaching certification
- International Coach Federation (ICF) accredited
Education
- Bachelor of Arts (Psychology Major), University of Melbourne
- Bachelor of Law, University of Melbourne
Craig Henen
Approach
Craig is a global leadership coach and facilitator, with more than 20 years experience developing talent and senior leaders. He brings insight, depth, mindfulness and clarity allowing difficulties to be unlocked and new trajectories to be revealed.
Professional Experience
Craig coaches across multiple sectors including financial services, FMCG, pharmaceuticals, media, telecoms, mining, construction, food and beverage, public sector, and NGOs. His clients include Johnson & Johnson (EMEA), Nedbank, Investec, SAB-Miller, Metso Minerals (EMEA), The Department of Health, The Department of Local Government & Housing, and Barclays.
Craig was a coach and facilitator on the Women In Leadership initiative in PMI at Director level across the Americas and Europe in 2022 and 2023.
Areas of Specialisation
- 10,000+ hours of coaching at board, executive, and senior management level
- Leadership and team development
- Emotional intelligence and cultivating mindfulness
- Individual and organizational change programs
Education & Qualifications
- Masters in Professional Development (Coaching) Middlesex University, UK
- BCom & PGDA Rhodes University
- Post-graduate Certificate in Mindfulness-Based Interventions Stellenbosch University
- Foundation and Apprenticeship Coaching Certificate Integral Coaching, Canada
Gav Coetzee
Approach
Gav builds rapport quickly and brings a light touch to facilitating deep change. His skills as a coach are grounded in practical business experience in line management and HR.
Qualifications
- MBA from Stellenbosch University, Cape Town
- Diploma in Coaching from the Coaching Centre, accredited with Middlesex University
- B.Com University of South Africa in clinical and industrial psychology
Illustrative Assignments
- Leadership programs for GMs and middle managers for a market-leading retailer
- Morale improvement project at major bank involving deep change workshops, coaching, strategic planning
- Merger of 3 businesses and creation of new culture for retail bank
- Change Support and assistance with retrenchment process for a Life Assurance Company
Areas Of Expertise
- Coaching for managers and executives
- Facilitating and assisting in implementing strategic planning
- Facilitating group processes and team building
- Designing and facilitating leadership/personal mastery/interpersonal skills programs
- Inspirational writing and speaking on change, relationships and personal mastery
Moira Nangle
Moira is a creative, perceptive OD professional with qualifications in team and individual coaching, group facilitation, training, psychotherapy, supervision of coaching, and consulting.
She was formerly the Director of Organisation Development at Virgin Atlantic Airways.
Professional Experience
Moira has over 25 years experience of working with senior leaders and teams.
She has extensive experience coaching women advancing to Executive-level roles.
Moria is faculty on the Roffey Park MSc in OD program.
Areas of Specialisation
- Leadership, culture change, and employee engagement
- Appreciative strengths-based approaches to staff engagement
- Partnering with internal consultants in a mentoring and/or supervisory capacity
Education & Qualifications
- MSc Organisation Development, Sussex University
- ICF accredited coach
- AoEC Diploma in Systemic Team Coaching
- Certificate in Counselling Skills
- Diploma in Person-Centred Psychotherapy
- Certificate in Supervision for Coaching and Consulting – Tavistock Institute of Human Relations
- ITD Certificate in Training and Development
Passions & Interests
- Moira is a governor at a small, self-managed learning college for young people which provides an alternative to home schooling
- She has served on a number of boards including the NHS, within the criminal justice system and for local women’s groups
- Moira swims in the sea all year round
Hilary Lines
Approach
Hilary Lines is an executive coach, team coach and consultant with 30 years experience of working with senior leaders. This includes a role as PwC, Global Head of Partner and Leadership Development.
She is very experienced at facilitating programmes to upskill executives in team coaching.
As a coach she brings experience and gravitas – with a light touch!
Professional Experience
- IBM: Coach and leadership consultant to the VP and Board of the European consulting business. Led Europe wide program for 600 consulting executives to build leadership capability, integrate culture and improve business results.
- Price Waterhouse Coopers: Global Head of Partner and Leadership Development. Led the first program for partnership focused on developing board level relationship and business development skills for 800 consulting and audit partners worldwide.
- Coopers and Lybrand: Management Consultant.
- Wellcome Foundation: Management Development Coordinator and Human Resources Executive.
Key Clients
Aspen, BP, UBS, JP Morgan, Lloyds Banking Group, National Grid, Skype, Reuters, Unilever, Unisys, Booz&Co, Accenture, Ernst and Young, Addleshaw Goddard, UK Hydrographic
Qualifications
- Accredited Coach: Coaches Training Institute, ICF recognized
- Diploma in Advanced Facilitation Skills: Gestalt Centre, London
- Qualified in Myers Briggs Type Indicator, Firo-B and Emotional Competency Inventory.
Teaching and publications
Author of ‘Touchpoint Leadership’ published by Kogan Page 2013.
Susan Valdiserri
Susan is a dynamic business professional with extensive years of executive coaching, leadership development and learning design, combined with engineering, sales and consulting experience. Her passion is helping leaders and teams develop deeper emotional intelligence and authenticity, which leads to greater collaboration, organizational climate and ultimately stronger business performance.
Professional Experience
- As a Global Learning Program Manager and professional coach at IBM, Susan oversaw the design and development of a company-wide, team-coaching program aimed at strengthening team leadership skills and creating greater team collaboration.
- She worked with senior IBM leaders in an $8 billion region to revitalize performance across sales teams, which contributed to an increase in morale of over 18 points.
- Susan has consulted with hundreds of senior executives, leaders and high -potential talent on leadership and organizational learning strategy, and the associated impact on business performance.
- Susan has led public and corporate experiential coaching workshops for The Coaches Training Institute (CTI), consistently receiving satisfaction ratings over 95% from participants.
Key Clients
Caterpillar, HCSC, Environ, IBM, Tuthill, Qualcomm, Northwestern University, Fidelity Investments, Chicago Bankruptcy Court, Cargill, bp, Navistar, Andrew Coaching, Alliance Data
Qualifications
- Certified Professional Co-Active Coach (CPCC), Coaches Training Institute (CTI)
- Professional Certified Coach (PCC), International Coach Federation
- Certified in The Leadership Circle 360 assessment tools
- Accredited in the Hay Group’s 360 assessment tools
- MS in Managerial Communication, Northwestern University
- BS in Engineering and BA in Italian, University of Notre Dame
- Adjunct Professor of Leadership, Northwestern University
Shirley Grégoire McAlpine
Approach
Shirley offers 28 years experience as a coach and senior leadership developer in the commercial sector, central/local government in the UK, US, Europe and Africa. She has a passion for development and transformation. Her coaching is grounded in active listening, improving emotional intelligence, working with systems and mindful reflection.
As Lead Faculty on more than 160 Leadership programs on 4 continents for a global oil company for the last six years she led transformational programs to groups of some 100 people.
Clients
- Leadership of an award winning large scale organizational change program through called People Matter, at one of M & S leading suppliers.
- Design and delivery of diversity and Inclusion program called ‘Daring to be Different’ for all Partners in KPMG UK.
Qualifications
- Senior coach accreditation – PCC with International Coaching Federation.
- Accredited Intercultural Development Inventory Assessor (IDI), from the Intercultural Institute in Oregon.
- Certified in Robert Barrett’s Cultural Transformation Tool and Leadership Values Assessment (CTT).
In 2007 she expanded into the world of film, as Co-Producer and Director of a childbirth education DVD called Birthwise, which includes international leaders in this field. Birthwise seeks to inspire and empower women to be informed about their birth choices and to make the most of their giving birth experience. And she uses her consulting and coaching expertise for the improvement maternity services and improving birth outcomes in the US. She is committed to reducing the astounding levels of infant and maternal mortality.
In May 2017 she launched her podcast ‘She’s Got Drive’ at the Women of the World Festival at the historical Apollo, Harlem. Her podcasts interviews inspiring Black women on their success and how they achieved it.
Her voluntary work has included, supporting organizations in the US committed to reducing infant mortality, and being a Board member of the Fawcett Society in U.K, a leading national campaign organization standing for women’s equality. And, for four years sat on the Education Board of a London elementary school tasked with turning around a school performance, which was accomplished successfully.
A business owner for 18 years has Shirley bring a business acumen, strategic thinking and commitment to having all her work make a difference. Originally from London, Shirley now resides in Chicago.
Speaking engagements
Shirley speaks at corporate’ lunch and learns’ on leadership and achieving results in life and at women’s programs.
Education
- Graduate diploma in Human Resource Development, London South Bank University
Silvia Tassarotti
Approach
Silvia provides leading edge coaching, training and leadership programs linked to the delivery of business outcomes. She creates a safe space for reflection, insight and transformation.
Professional experience
Before becoming a coach she was senior change consultant with PricewaterhouseCoopers.
Silvia has published 2 books on coaching and leadership and is a regular contributor to the business press.
Interests
Board Trustee of the ICF (International Coach Federation) Foundation, focusing on how to bring coaching to the not-for-profit world.
Qualifications
- MCC (Master Certified Coach) of the International Coach Federation (ICF).
- MBA from City University Business School in Human Resource Management where she also became visiting Professor in Organizational Behavior and Change for 15 years